Frequently Asked Questions
Everything you need to know about your HOIST Fitness journey.
What is the typical lead time for equipment delivery?
Most in-stock residential equipment ships within 5-7 business days. For larger commercial installations, a representative will contact you to coordinate a specific delivery and assembly timeline.
Do you offer professional assembly services?
Yes, we highly recommend professional installation. During checkout, you can select 'White Glove Delivery & Assembly' to have our certified technicians set up your equipment and remove all packaging.
What kind of warranty comes with HOIST Fitness products?
We offer a best-in-class warranty including a Lifetime Warranty on frames for residential use, and tiered coverage for moving parts, upholstery, and labor depending on the specific product line.
Can I return my equipment if I am not satisfied?
We offer a 30-day return policy on most items. Products must be in original condition and packaging. Please note that shipping fees and a restocking fee may apply to large strength-training units.
Do you offer financing options for home gym setups?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans, allowing you to build your dream home gym now and pay over time.
How do I maintain my HOIST equipment?
To ensure longevity, we recommend wiping down upholstery after every use with a non-corrosive cleaner and checking cable tension and bolt tightness every 3-6 months.